Privacy Policy

1. Information We Process

We obtain information through your use of our services, your communications with us, and your participation in events. We may process the following categories of personal information:

• Identifiers — such as your name, email address, telephone number, username, or account credentials.
• Personal records — such as billing and contact details you provide.
• Usage data and network activity — such as how you interact with our website and products.
• Geolocation data — such as approximate location derived from your IP address.
• Commercial information — such as records of products or services purchased or considered.
• Content you submit — such as project briefs, files, feedback, and support messages.

2. Sources of Information and Purposes of Use

We collect information from you directly, through automated means, and from business partners. You may decline to provide certain information, though this may limit your ability to access some of our services.

Information collected from you

This includes your name, email address, telephone number, username, payment information, project details, and any feedback or content you choose to share with us.

Information collected by automated means

We may collect information automatically through the use of cookies, pixel tags, and similar technologies. This may include your IP address, operating system, device type, browser type, country code, and advertising identifiers.

3. How We May Use Your Personal Information

We may use your personal information to:

• Provide, operate, and maintain our products and services.
• Respond to your inquiries and provide customer support.
• Improve, personalize, and develop our services.
• Process transactions and send related information.
• Troubleshoot issues and maintain the quality, safety, and security of our services.
• Communicate with you about updates, offers, and relevant information.
• Comply with legal obligations and enforce our terms.

4. How We May Share Information About You

We don't sell your personal data to third parties under any circumstances. We may share information only where we have a lawful basis to do so, including with:

• Service providers and trusted partners who perform services on our behalf.
• Professional advisors, such as legal and accounting professionals.
• Public authorities where required by law or to protect our rights.
• Successors in connection with a merger, acquisition, or sale of assets.

5. Social Media and Other Communications

We may maintain a presence on social media platforms and incorporate third-party social features into our services. Your interactions with those features are governed by the privacy policies of the respective platforms.

6. Your Choices and Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access — request a copy of the information we hold about you.
• Correction — request that inaccurate information be corrected.
• Objection or limitation — object to or limit certain processing.
• Deletion — request that we delete your information.
• Portability — request a transferable copy of your data.
• Consent management — withdraw consent where processing is based on it.

To exercise any of these rights, contact us at account@starvia.ai.

7. Legal Basis for Processing Data

Where required by law, we process personal information on the basis of your consent, our legitimate interests, the performance of a contract with you, fraud prevention, and compliance with legal obligations.

8. Data Retention

We retain personal information only for as long as necessary for the purposes set out in this policy, after which it is deleted or anonymized:

• Defense of legal claims: up to ten (10) years from your most recent interaction or the expiration of any subscription.
• Legal and compliance obligations: up to five (5) years.
• General personal data: up to three (3) years.

9. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the one in which you reside. Where we do so, we rely on appropriate safeguards such as adequacy determinations or standard contractual clauses.

10. How We Protect Personal Information

We use a range of administrative, technical, and physical measures intended to safeguard the security and integrity of the personal information we collect. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Links to Other Websites and Third-Party Content

Our services may contain links to third-party websites and content. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

12. Information Relating to Children

Our services are not directed to children. We do not knowingly collect information from children under the age of 13 (or 16 in the EEA). If you believe we may have collected information from a child, please contact us at account@starvia.ai so we can delete it.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

14. How to Contact Us

If you have any questions or requests regarding this Privacy Policy or our handling of your personal information, please contact us at account@starvia.ai.